Terms of Service

Background

A The Customer wishes for ExpertWebMedia.com.au to provide the Hosting Services.

B The parties have agreed that ExpertWebMedia.com.au is to provide the Hosting Services to the Customer on the following terms and conditions.

Agreed terms

1 Supply of the Hosting Services

1.1 Supply

Subject to the Customer paying the Fees in accordance with clause 3, ExpertWebMedia.com.au must endeavour to provide the Hosting Services to the Customer in volumes acceptable to ExpertWebMedia.com.au.

1.2 Customer requirements

(a) The Customer must:

(i) provide ExpertWebMedia.com.au with such information and assistance necessary to enable ExpertWebMedia.com.au to provide the Hosting Services;

(ii) have all resources necessary to receive the Hosting Services, including hardware, software, telecommunications resources and internet access acceptable to ExpertWebMedia.com.au;

(iii) not do or attempt to do any of the things described in clauses 1.5(a) or 1.5(b); and

(iv) cooperate with ExpertWebMedia.com.au, act reasonably and follow ExpertWebMedia.com.au’s directions in connection with this agreement and receipt of the Hosting Services.

(b) The Customer acknowledges and agrees that if the Customer does not comply with clause 1.2(a) then ExpertWebMedia.com.au is not obliged to supply the Hosting Services to the Customer.

1.3 Resupply

The Customer must not resupply the Hosting Services to any third party.

1.4 Service Levels

Any service levels set out on the Website are non-binding targets only and ExpertWebMedia.com.au is not required to meet those service levels.

1.5 Suspension

ExpertWebMedia.com.au may suspend the Customer’s access to the Hosting Services at any time including if:

(a) ExpertWebMedia.com.au suspects that the Customer has performed or may perform any illegal or unlawful acts in connection with receipt or use of the Hosting Services;

(b) ExpertWebMedia.com.au suspects that the Customer has or may have:

(i) used the Hosting Services:

(A) to engage in fraudulent behaviour;

(B) to defame any third party;

(C) to harass any third party;

(D) to gain unauthorised access to or interfere with any third party’s online resources or systems including by any form of hacking;

(E) to circumvent any security measures;

(F) to run an IRC or game server;

(G) to interfere with any third party’s online resources or systems including by carrying out a denial of service attack;

(H) to distribute, view or create any material that:

(I) is or may be pornographic, defamatory, offensive, obscene, illegal or unlawful; or

(II) infringes any third party’s Intellectual Property Rights;

(I) to distribute unsolicited emails to third parties including bulk unsolicited emails;

(J) to distribute a higher volume of outgoing emails than is acceptable to ExpertWebMedia.com.au;

(K) to use a non-existent email return address;

(L) to use an open email relay;

(M) in a way that infringes any third party’s Intellectual Property Rights;

(N) in a way that disrupts, misuses or excessively uses the hardware, bandwidth access, storage space or other resources of ExpertWebMedia.com.au or ExpertWebMedia.com.au’s other customers; or

(O) in any other manner that is unacceptable to ExpertWebMedia.com.au; or

(ii) sent unsolicited email from another network that appears to have been sent using the Hosting Services or from hardware ExpertWebMedia.com.au uses to provide the Hosting Services;

(c) a third party alleges that the Customer has done or threatened to do any of the things described in 1.5(a) or 1.5(b); or

(d) ExpertWebMedia.com.au receives a request or notice from a third party (including any regulatory body) requiring ExpertWebMedia.com.au to cease providing the Hosting Services to the Customer or remove any content the Customer is making available through use of the Hosting Services.

1.6 Back up

The Customer acknowledges and agrees that ExpertWebMedia.com.au will not back up or otherwise preserve any data or applications stored or used in connection with the Hosting Services.

1.7 Availability

The Customer acknowledges and agrees that the Hosting Services may not be available from time to time and that the Hosting Services are not error free.

2 Warranties

2.1 Customer Material warranties

The Customer warrants that:

(a) use of the Customer Material by ExpertWebMedia.com.au in accordance with this agreement will not infringe the Intellectual Property Rights of any third party; and

(b) if the Customer provides ExpertWebMedia.com.au with any information by which an individual may be identified in connection with this agreement or inputs that information into the Hosting Services, the Customer has all necessary consents including under the Privacy Act 1988 (Cth) to provide that information to ExpertWebMedia.com.au or input it into the Hosting Services

2.2 Accuracy and reliance warranties

The Customer represents and warrants, and it is a condition of this agreement, that:

(a) all information provided by the Customer or on the Customer’s behalf to ExpertWebMedia.com.au is accurate and is not, whether by omission of information or otherwise, misleading;

(b) the Customer has not withheld from ExpertWebMedia.com.au any document, information or other fact material to the decision of ExpertWebMedia.com.au to enter into this agreement; and

(c) the Customer did not rely upon any representation made to the Customer by ExpertWebMedia.com.au or any Related Body Corporate of ExpertWebMedia.com.au (if any) prior to entry into this agreement.

3 Fees

3.1 Fees

(a) The Customer must pay the Fees to ExpertWebMedia.com.au.

(b) If there is a dispute about whether a Fee or other amount contemplated by this agreement is payable or available, the Customer must not withhold the amount in dispute.

(c) The Fees may change during the Term in the manner contemplated by the Schedule.

3.2 Invoices

(a) ExpertWebMedia.com.au must invoice the Customer from time to time for the Fees.

(b) The Customer must pay an invoice issued under clause 3.2(a) within 7 days after the date of issue of the invoice.

3.3 Deferral of performance

If the Customer fails to pay the Fees in accordance with this agreement, without limiting any other remedies available to ExpertWebMedia.com.au, ExpertWebMedia.com.au may defer performance of all Hosting Services until the outstanding Fees are paid.

4 Term and termination

4.1 Term

This agreement commences on the Commencement Date and continues for the Initial Period and each Rollover Period unless terminated earlier in accordance with this clause 4.

4.2 Termination for breach

If:

(a) the Customer commits a breach of this agreement; or

(b) an Insolvency Event occurs in relation to the Customer,

then ExpertWebMedia.com.au may terminate this agreement by written notice to the Customer in which case this agreement will terminate on the date specified in that written notice or, if no date is specified, immediately.

4.3 Termination for convenience

ExpertWebMedia.com.au may terminate this agreement for convenience at any time by giving written notice to the other party in which case this agreement will terminate on the date specified in that notice or, if no date is specified, immediately.

4.4 Termination by notice at end of period

Either party may terminate this agreement by giving written notice to the other party prior to the expiry of the Initial Period or a Rollover Period, in which case the termination is effective immediately upon the expiry of that period.

4.5 Waiver and acknowledgement

(a) The Customer expressly waives any rights it may have to terminate this agreement other than as contemplated by clause 4.4.

(b) The Customer acknowledges that ExpertWebMedia.com.au may terminate this agreement under this clause 4 without considering the impact of the termination on the Customer.

4.6 After termination

On termination of this agreement:

(a) no amount is refundable by ExpertWebMedia.com.au to the Customer including if this agreement is terminated under clauses 4.3 or 4.4;

(b) accrued rights or remedies of a party are not affected; and

(c) the Customer must deliver to ExpertWebMedia.com.au any of ExpertWebMedia.com.au’s Confidential Information or other property in the Customer’s care, custody or control.

4.7 Survival

Termination of this agreement will not affect clauses 2, 4.6, 5.2, 6, 7 or 8 or any provision of this agreement which is expressly or by implication intended to come into force or continue on or after the termination.

5 Intellectual property

5.1 No assignment

ExpertWebMedia.com.au Material remains the property of ExpertWebMedia.com.au and nothing in this agreement grants the Customer any Intellectual Property Rights in ExpertWebMedia.com.au Material or other Intellectual Property Rights of ExpertWebMedia.com.au.

5.2 Licence of customer material

(a) The Customer grants to ExpertWebMedia.com.au a non-exclusive, irrevocable, global licence to exercise the Intellectual Property Rights in any Customer Material in connection with ExpertWebMedia.com.au providing Hosting Services to the Customer.

(b) The licence granted under clause 5.2(a) includes the right to sublicense to third parties.

5.3 No use of ExpertWebMedia.com.au’s marks

The Customer must not, and must ensure that its officers, employees, agents and subcontractors do not, use the trade marks or logos of ExpertWebMedia.com.au except with the prior written consent of ExpertWebMedia.com.au except as expressly provided in this agreement.

6 Confidential information

6.1 Obligations of confidence

The Customer agrees to keep confidential, and not to use or disclose, other than as permitted by this agreement, any Confidential Information of ExpertWebMedia.com.au provided to or obtained by the Customer prior to or after entry into this agreement.

6.2 Exclusions

The obligations of confidence in clause 6.1 do not apply to Confidential Information:

(a) that is required to be disclosed by applicable law, or under compulsion of law by a court or Government Agency, as long as the Customer:

(i) discloses the minimum amount of Confidential Information required to satisfy the law or rules; and

(ii) before disclosing any information, gives all available written notice to ExpertWebMedia.com.au and takes all available steps (whether required by ExpertWebMedia.com.au or not) to maintain such Confidential Information in confidence;

(b) that is in the public domain otherwise than as a result of a breach of this agreement or other obligation of confidence; or

(c) that is already known, rightfully received or independently developed, by the Customer free of any obligation of confidence.

6.3 Restriction on disclosure

(a) The Customer may use and disclose Confidential Information of ExpertWebMedia.com.au only with the prior written consent of ExpertWebMedia.com.au.

(b) If the Customer discloses Confidential Information under clause 6.3(a), the Customer must ensure that such information is kept confidential by the person to whom it is disclosed and is only used for the purpose of receiving the Hosting Services under this agreement.

7 Limitation of liability

7.1 Limitation

(a) Subject to clauses 7.2 and 7.4, any liability of ExpertWebMedia.com.au for any loss or damage, however caused (including by the negligence of ExpertWebMedia.com.au), suffered by the Customer in connection with this agreement is limited, at the election of ExpertWebMedia.com.au to:

(i) $50; or

(ii) re-performance of the Hosting Services.

(b) The limitation set out in clause 7.1(a) is an aggregate limit for all claims, whenever made.

(c) Any claim by the Customer against ExpertWebMedia.com.au for loss or damage however caused (including by the negligence of ExpertWebMedia.com.au), suffered by the Customer in connection with this agreement must be made within one calendar month of the Customer becoming entitled to make the claim and any claim not made within one calendar month is absolutely barred.

7.2 Consequential loss

(a) Subject to clause 7.4, ExpertWebMedia.com.au is not liable for any Consequential Loss however caused (including by the negligence of ExpertWebMedia.com.au), suffered or incurred by the Customer in connection with this agreement.

(b) Consequential Loss in clause 7.2 means consequential loss and:

(i) loss of profits;

(ii) loss of revenues;

(iii) loss of reputation;

(iv) indirect loss;

(v) loss of bargain;

(vi) loss of actual or anticipated savings;

(vii) lost opportunities, including opportunities to enter into arrangements with third parties;

(viii) loss or corruption of data, and;

(ix) consequential loss.

7.3 Seriousness or nature

For clarity, and without limiting clauses 7.1 and 7.2, the parties agree that clauses 7.1 and 7.2 are to apply in connection with a breach of this agreement, anticipated breach of this agreement and other conduct regardless of the seriousness or nature of that breach, anticipated breach or other conduct.

7.4 Australian Consumer Law

If the Competition and Consumer Act 2010 (Cth) or any other legislation states that there is a guarantee in respect of goods or services supplied, and ExpertWebMedia.com.au’s liability for failing to comply with that guarantee may not be excluded but may be limited, clauses 7.1, 7.2 and 8.1 do not apply to that liability and instead ExpertWebMedia.com.au’s liability for such failure is limited to, in the case of a supply of goods, ExpertWebMedia.com.au replacing the goods or supplying equivalent goods or repairing the goods, or in the case of a supply of services, ExpertWebMedia.com.au supplying the services again or paying the cost of having the services supplied again.

8 Indemnity

8.1 Indemnity

The Customer is liable for, and indemnifies ExpertWebMedia.com.au from and against, all loss or damage (including legal costs) incurred or suffered by ExpertWebMedia.com.au however caused in connection with:

(a) any breach of this agreement by the Customer;

(b) any claim against ExpertWebMedia.com.au by the Customer or any third party in connection with the Customer Material, the Hosting Services or any matter referred to in clause 1.5; or

(c) any alleged or actual infringement of a third party’s Intellectual Property Rights or other right in connection with the Customer Material or the Hosting Services.

8.2 Continuing obligation

Each indemnity contained in this agreement is a continuing obligation notwithstanding:

(a) any settlement of account; or

(b) the occurrence of any other thing,

and it is not necessary for ExpertWebMedia.com.au to incur expense or make payment before enforcing or making a claim under an indemnity.

9 Force majeure

ExpertWebMedia.com.au will not be:

(a) in breach of this agreement as a result of; or

(b) liable for,

any failure or delay in the performance of ExpertWebMedia.com.au’s obligations under this agreement to the extent that such failure or delay is wholly or partially caused, directly or indirectly, by a Force Majeure Event or any act or omission of the Customer.

10 Costs and taxes

(a) Each party must meet or pay its own legal costs and disbursements in respect of the preparation, negotiation and execution of this agreement.

(b) The Customer must pay all stamp duty (including penalties and interest) assessed or payable in connection with this agreement.

(c) Subject to clause 11, the Customer must pay all taxes, duties and government charges imposed or levied in Australia or overseas in connection with the performance of this agreement.

11 GST

(a) In this clause 11:

(i) ‘GST Act Supplier’ means the entity making the Supply; and

(ii) other capitalised terms used that are not defined in clause 13.1 have the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

(b) Except under this clause 11, the consideration for a Supply made under or in connection with this agreement does not include GST.

(c) If a Supply made under or in connection with this agreement is a Taxable Supply, then at or before the time the consideration for the Supply is payable:

(i) the Recipient must pay the GST Act Supplier an amount equal to the GST for the Supply (in addition to the consideration otherwise payable under this agreement for that Supply); and

(ii) the GST Act Supplier must give the Recipient a Tax Invoice for the Supply.

(d) If either party has the right under this agreement to be reimbursed or indemnified by another party for a cost incurred in connection with this agreement, that reimbursement or indemnity excludes any GST component of that cost for which an Input Tax Credit may be claimed by the party being reimbursed or indemnified, or by its Representative Member, Joint Venture Operator or other similar person entitled to the Input Tax Credit (if any).

12 General

(a) The laws of Victoria, Australia govern this agreement.

(b) Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Victoria, Australia and courts competent to hear appeals from those courts.

(c) The Customer acknowledges and agrees that ExpertWebMedia.com.au may amend the terms and conditions of this agreement by making new terms and conditions available on the Website from time to time and those amended terms and conditions apply to this agreement from the date they are made available on the Website.

(d) Where this agreement contemplates that ExpertWebMedia.com.au may consent to, elect, determine, approve, nominate, decide or consider any matter or thing, ExpertWebMedia.com.au may provide such consent or make such election, determination, approval, nomination, decision or consideration in its absolute discretion and conditionally or unconditionally without being required to give reasons or act reasonably, unless this agreement expressly requires otherwise.

(e) The Customer must not assign, in whole or in part, or novate the Customer’s rights and obligations under this agreement without the prior written consent of ExpertWebMedia.com.au.

(f) ExpertWebMedia.com.au may assign its interest under this agreement.

(g) Time is not of the essence in the performance of obligations under this agreement except in relation to performance of payment obligations.

(h) Unless expressly stated otherwise, this agreement does not create a relationship of employment, trust, agency or partnership between the parties.

(i) Each provision of this agreement will be read and construed as a separate and severable provision or part and if any provision is void or otherwise unenforceable for any reason then that provision will be severed and the remainder will be read and construed as if the severable provision had never existed.

(j) This agreement represents the parties’ entire agreement, and supersedes all prior representations, communications, agreements, statements and understandings, whether oral or in writing, relating to its subject matter.

(k) ExpertWebMedia.com.au may subcontract the performance of all or any part of ExpertWebMedia.com.au’s obligations under this agreement.

(l) A right under this agreement may only be waived in writing signed by the party granting the waiver, and is effective only to the extent specifically set out in the waiver.

(m) Without limiting any other remedies available to ExpertWebMedia.com.au, if the Customer fails to pay any amount payable under this agreement, the Customer must pay Interest on that amount.

(n) The Customer must comply with all applicable laws in connection with receipt of the Hosting Services.

(o) ExpertWebMedia.com.au may give notice to the Customer under this agreement by email to any email address notified by the Customer at or after the time this agreement is entered into.

13 Definitions and interpretation

13.1 Definitions

In this agreement:

Commencement Date means the date you accept these terms and conditions including by clicking a button on the Website confirming your acceptance.
Confidential Information of a party means the terms of this agreement and any information:

(a) relating to the business and affairs of that party;

(b) relating to the customers, clients, employees, sub contractors or other persons doing business with that party;

(c) which is by its nature confidential;

(d) which is designated as confidential by that party; or

(e) which the other party knows or ought to know, is confidential,

and includes all trade secrets, knowhow, financial information and other commercially valuable information of that party, and in the case of ExpertWebMedia.com.au, includes ExpertWebMedia.com.au Material and the Fees.

Consequential Loss has the meaning given in 7.2(b).
Corporations Act means Corporations Act 2001 (Cth).
Customer means you or the entity for which you are acting as agent.
Customer Material means any material provided by or to which access is given by the Customer to ExpertWebMedia.com.au for the purposes of this agreement including documents, equipment, reports, technical information, studies, plans, charts, drawings, calculations, tables, trade marks, logos, schedules and data stored by any means.
Fees mean the fees specified on the Website from time to time for the Hosting Services.
Force Majeure Event means any occurrence or omission outside a party’s control and includes:

(a) a physical natural disaster including fire, flood, lightning or earthquake;

(b) war or other state of armed hostilities (whether war is declared or not), insurrection, riot, civil commotion, act of public enemies, national emergency (whether in fact or in law) or declaration of martial law;

(c) epidemic or quarantine restriction;

(d) ionising radiation or contamination by radioactivity from any nuclear waste or from combustion of nuclear fuel;

(e) confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any government agency;

(f) law taking effect after the date of this agreement; and

(g) strike, lock-out, stoppage, labour dispute or shortage including industrial disputes that are specific to a party or the party’s subcontractors.

Initial Period means the period from the Commencement Date until the date which is one calendar month after the Commencement Date.
Insolvency Event in the context of a person means:

(a) a liquidator, receiver, receiver and manager, administrator, official manager or other controller (as defined in the Corporations Act), trustee or controlling trustee or similar official is appointed over any of the property or undertaking of the person;

(b) the person or the person’s property or undertaking becomes subject to a personal insolvency arrangement under part X Bankruptcy Act 1966 (Cth) or a debt agreement under part IX Bankruptcy Act 1966 (Cth);

(c) the person is or becomes unable to pay its debts when they are due or is or becomes unable to pay its debts within the meaning of the Corporations Act or is presumed to be insolvent under the Corporations Act;

(d) the person ceases to carry on business; or

(e) an application or order is made for the liquidation of the person or a resolution is passed or any steps are taken to liquidate or pass a resolution for the liquidation of the person, otherwise than for the purpose of an amalgamation or reconstruction.

Intellectual Property Rights means all industrial and intellectual property rights, both in Australia and throughout the world, and includes any copyright, moral right, patent, registered or unregistered trade mark, registered or unregistered design, registered or unregistered plant breeder’s right, trade secret, knowhow, right in relation to semiconductors and circuit layouts, trade or business or company name, indication or source or appellation of origin or other proprietary right, or right of registration of such rights.
Interest means interest on any payment owing under this agreement calculated:

(a) at the rate which is 2% in excess of the published Australia and New Zealand Banking Group Limited variable interest rate for personal loans or, if lower, the maximum rate permitted by applicable law; and

(b) daily from the date on which such payment was due to the date on which the payment is made (both inclusive) including the relevant Interest.

ExpertWebMedia.com.au means Expert Web Media ABN: 36 372 701 610
ExpertWebMedia.com.au Material means any material provided by or to which access is given by ExpertWebMedia.com.au to the Customer for the purposes of this agreement including documents, equipment, reports, technical information, studies, plans, charts, drawings, calculations, tables, schedules and data stored by any means.
Related Body Corporate has the meaning given to that term by section 9 Corporations Act.
Rollover Period means each period of one calendar month following the Initial Period or a Rollover Period.
Term means the term contemplated by clause 4.1.
Hosting Services means the hosting services offered by ExpertWebMedia.com.au on the Website from time to time which are selected by the Customer.
Website means the website located at www.ExpertWebMedia.com.au as modified by ExpertWebMedia.com.au from time to time.

13.2 Interpretation

In this agreement:

(a) the meaning of any general language is not restricted by any accompanying example, and the words ‘includes’, ‘including’, ‘such as’ or ‘for example’ (or similar phrases) do not limit what else might be included;

(b) no rule of construction applies in the interpretation of this agreement to the disadvantage of the party preparing the document on the basis that it put forward this document or any part of it;

(c) a reference to a party is a reference to ExpertWebMedia.com.au or the Customer, and a reference to the parties is a reference to both ExpertWebMedia.com.au and the Customer; and

(d) a reference to applicable law is to any relevant law (including any subordinate or delegated legislation or statutory instrument of any kind) of a jurisdiction in or out of Australia, and also to any relevant judgment, order, policy, guideline, official directive, code of conduct, authorisation or request (even if it does not have the force of law) of any Government Agency or regulatory body, such as a stock exchange, within or outside Australia.

14. Server Resources

Any Web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to reduce the resources used to an acceptable level. ExpertWebMedia.com.au will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

Any script that consumes large amounts of resources is not allowed, such as (but not limited to): Bots, proxy scripts, rapid leech scripts, torrent related scripts, chatting or chat room scripts, PTC (Paid-to-click) site scripts, file or image hosting scripts, mail-bombers or spam scripts, topsites scripts, auto-blog scripts and plugins. Such scripts will be terminated immediately with no prior notice and account owners will not be eligible for a refund. We provide shared hosting, therefore, any script you run that will consume large amounts of resources affects other customers on your server negatively, so please use common sense when using a script. If you are unsure of any script, before running the script in your account, please contact ExpertWebMedia.com.au Sales or Support to ensure the script is allowed.

Any account should not use more than 25% CPU consistently for more than 5 minutes. If you are consistently using 25% or more CPU, you will need to upgrade to the next available hosting plan. If you are using the maximum hosting plan and are still using 25% or more CPU consistently, then you have most likely outgrown a shared hosting environment and should therefore obtain a VPS or dedicated server to better suit your needs.

Any account suspended or terminated due to violation of our Terms of Service will not be eligible for a refund, including during our 30 day money back guarantee period.

15. Spam/Bulk eMail

ExpertWebMedia.com.au has a “No Tolerance” policy on Spam and bulk mail. Sending unsolicited, bulk and/or commercial messages over the Internet or by text messaging (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to ExpertWebMedia.com.au customers. ExpertWebMedia.com.au also does not allow CAN-SPAM compliant bulk email or consider emails not Spam just because you include an Opt-Out notice. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, sending unsolicited text messages, engaging in spamming using the service of another ISP or IPP and referencing in the spam a Web site hosted on a ExpertWebMedia.com.au server, and selling or distributing software (on a Web site residing on a ExpertWebMedia.com.au server) that facilitates spamming. If a ExpertWebMedia.com.au server IP has become blacklisted due to spamming by a users domain name hosted on our servers, the violator will face immediate termination and no refunds will be given. ExpertWebMedia.com.au reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.

Any client found to be spamming may face a spam cleanup fee from $250 – $500 depending on the circumstance and level of cleanup involved. Any account suspended or terminated due to spamming will not be eligible for a refund.

16. Denial of Service Attacks

“Stress testing” or purposely receiving DDoS/DoS attacks is not tolerated on our servers. While we will do our best to block/mitigate DDoS/DoS attacks, in order to ensure all clients receive an acceptable level of service on our servers, any account that is receiving a DDoS/DoS attack shall not negatively affect other accounts on that particular server or degrade overall server performance. This includes, but is not limited to: null routing the offending IP address(s), suspending the account receiving the DDoS/DoS and/or terminating the account.

This also includes sending a DDoS/DoS or taking part in a DDoS/DoS from any ExpertWebMedia.com.au account, be it shared/reseller/vps or dedicated server. Any account found actively sending abusive traffic will be immediately suspended and possibly terminated with no refunds given.

17. Prohibited Material

The following material is not allowed on our shared and reseller hosting servers:

IRC related items
Proxy scripts
VPN scripts
Nulled or pirated software
Image or File hosting
Rapid Leech scripts
File sharing applications (including cloud apps such as: ownCloud, NextCloud)
PTC sites
Spam or bulk mail scripts
Hacking sites
Sites that promote illegal activity
Sites or forums that link to and/or distribute illegal content or copyrighted material
Sites that host or link to copyrighted material without proper consent
Bitcoin miners
Chatroom scripts
Auto-blog scripts or plugins
Social media (Facebook, Instagram, etc.) auto-post or auto-like scripts

18. Uptime

ExpertWebMedia.com.au guarantees that your website will be up and running at least 99.9% of the time during any given 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where ExpertWebMedia.com.au has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Domain Registrar issues with subscriber’s domain name, connection issues between the client’s location and ExpertWebMedia.com.au data center. This uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that ExpertWebMedia.com.au cannot directly influence.

To request a service credit due to an uptime concern, please submit a request for this guarantee via ExpertWebMedia.com.au’s web site.

If requesting a “service credit” we ask that the client briefly explains the reasons for doing so. Include any documentation supporting your request.

19. Illegal Use

ExpertWebMedia.com.au servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: warez; nulled scripts; copyrighted material; providing access to or linking to copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing ExpertWebMedia.com.au services, all ExpertWebMedia.com.au customers certify that they and/or the organization they represent in procuring services from ExpertWebMedia.com.au are not, nor have been designated, a suspected terrorist. ExpertWebMedia.com.au reserves the right to immediately terminate any account containing, providing access to or linking to illegal material. Clients terminated for violating our copyright policy or Terms of Service will not be eligible for refunds or backups of their data.

20. Backup of Data

Except where ExpertWebMedia.com.au has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and ExpertWebMedia.com.au is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with ExpertWebMedia.com.au services. ExpertWebMedia.com.au servers are also NOT be used as a backup storage and is only for hosting files directly related to your website.

21. Abuse Towards Staff

ExpertWebMedia.com.au will not tolerate clients that are abusive towards our staff. This includes but is not limited to: Using abusive language or threatening a staff member. ExpertWebMedia.com.au reserves the right to decide what is considered abusive and immediately suspend or in severe cases, terminate clients that commit the abuse.

 

ExpertWebMedia.com.au reserves the right to update the Terms of Service (TOS) without prior notice and no warranties shall be implied or given.